39bd's Privacy Policy

When registering an account and using services on the 39bd platform, we may collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth
• National ID number (NID) or passport number (for age verification)
• Email address and mobile number
• Current residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device identification information
• Browser type and operating system
• Site usage logs and session information
• Information collected through cookies and similar tracking technologies

39bd collects user information in several ways. The main methods of data collection are as follows:

2.1 Directly Provided Information

Information you provide during account registration, login, completing transactions, or contacting customer support is collected directly.

2.2 Automatically Collected Information

When you browse the 39bd platform, our servers automatically collect technical information such as IP address, browser details, and page visit logs.

2.3 From Verification Third Parties

Information obtained through authorised verification agencies may be used to confirm age and identity during the KYC verification process.

39bd uses collected information for the following legitimate purposes:

• Account Management: Verifying user identity, creating and managing accounts.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Security Assurance: Preventing fraudulent activity, money laundering, and unauthorised access.
• Customer Support: Resolving user issues via live chat and email.
• Service Improvement: Analysing usage patterns to further improve the platform experience.
• Legal Compliance: Adhering to applicable laws and regulations.
• Responsible Gaming: Identifying unusual playing patterns and providing assistance when needed.

The security of user data is one of 39bd's top priorities. We maintain multiple layers of protection in line with industry standards.

4.1 Encryption Technology

All sensitive data transmitted and stored on the platform is protected by SSL (Secure Socket Layer) encryption. The TLS protocol is used during data transfer.

4.2 Access Control

Access to personal information is restricted to authorised personnel only. Every access is logged and regularly audited.

4.3 Infrastructure Protection

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security audits.

4.4 Response to Data Breaches

In the event of a data breach or security incident, 39bd will notify affected users as quickly as possible and take the necessary remedial action.

39bd does not share user information with third parties without justification. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and authorised Bangladeshi banks to complete transactions. These processors are governed by their own privacy policies.

5.2 Technology Service Providers

Minimal information is shared with technology partners who provide the technical support needed to operate the platform. Data protection is ensured through agreements with these partners.

5.3 Legal Obligations

Information may be disclosed to authorities in compliance with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new managing entity. Users will be notified in advance in such cases.

The 39bd platform uses cookies and similar technologies to operate smoothly and improve the user experience.

6.1 Essential Cookies

These cookies are essential for the platform's core functionality, such as maintaining login sessions and ensuring security. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember user preferences such as language selection and display settings.

6.3 Analytics Cookies

These cookies are used to collect anonymous statistics to understand platform usage patterns. They can be declined by changing your browser settings, though doing so may limit some features.

As a user of 39bd, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide a copy within a reasonable timeframe.

7.2 Right to Correction

If there are any inaccuracies in your information, you may request a correction. You can edit most information yourself in your account settings.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, information required to meet legal obligations may be retained for a specified period.

7.4 Right to Object to Processing

In some cases, you may object to the processing of your information or request that processing be restricted.

7.5 How to Exercise Your Rights

To exercise these rights, email us at [email protected] or contact our support team via live chat. We provide 24/7 support.

39bd strictly follows a 21+ age policy. This platform is for individuals aged 21 and above only.

We do not knowingly collect information from any minor. Age verification is mandatory at the time of registration. If we become aware that information has been collected from a person under the age of 18 or 21, we will immediately close that account and delete the associated information.

If a guardian suspects their child is using this platform, please contact us at [email protected].

39bd retains user information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

9.1 Information for Active Accounts

All information is retained while your account is active and is used to provide services.

9.2 After Account Closure

Even after an account is closed, records of financial transactions, KYC documents, and gaming history are retained for a specified period as required by law.

9.3 Deletion Process

Once the retention period ends, information is deleted securely and permanently so that it cannot be recovered.

39bd may update this Privacy Policy from time to time in response to changes in services, legal obligations, or technological developments.

If any significant changes are made to the policy, users will be notified via their registered email address or through a notice displayed when accessing the platform.

Continued use of 39bd after any changes will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this Privacy Policy, or if you wish to make any request regarding your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Language: Support is available in Bengali and English

Our customer support team is always ready to answer any of your data protection questions.